GOLD STAR

Faq

Question

Any questions for our company

01.How quickly can equipment be delivered?

We offer same-day delivery for most orders within our service area. In many cases, our team delivers equipment within a few hours of the request, any time of day.

If you are a healthcare provider, you can use our online portal or call us 24/7 to request equipment. Simply submit a referral through the portal or give us a call, and we’ll coordinate the rest. (If you’re a family member, please speak with your hospice nurse or doctor to arrange new equipment orders.)

Yes. We have staff on-call 24/7, including nights, weekends, and holidays, to handle emergency deliveries or support issues. You can reach us any time, day or night, for urgent needs.

Absolutely. We partner with hospice and home healthcare providers to supply DME and support seamless patient care. Providers can easily submit referrals and orders through our secure portal, and we’ll handle fulfillment and delivery while keeping your team updated.

Families are welcome to call us with questions or concerns. For new equipment requests or changes to a patient’s setup, we coordinate through the hospice or prescribing provider to ensure all orders align with the patient’s care plan. This teamwork makes sure the patient receives the right equipment at the right time.